Our return and refund policy only accepts unopened, and unused items in their original packaging along with all accessories and documents. Goods that have been importantly opened, substantially used, or extensively damaged are not returnable. Returns may be initiated by contacting customer service within [insert time period] of order receipt. Refunds will be processed. This will happen within [insert time period] after the returned item is inspected. Shipping fees are completely non-refundable, in addition to return shipping costs being the customer's sole responsibility, unless the return is due to our error. Non-returnable items include perishable goods along with custom products.
